Who ships my order?
The community shop identified with your purchase is responsible for preparing and fulfilling its physical products. The Bankroll HQ provides the storefront and order tools. Sellers must disclose their shipping and return terms before opening their shop.
Read the shop’s Shipping & returns section before ordering. It contains the seller’s processing or shipping estimates and any product-specific conditions. Contact the shop before paying if an estimate or fulfillment detail is missing.
Destinations, shipping charges, and pickup
The current Shop checkout supports US shipping addresses. Shipping or local pickup is available only when enabled by that shop. Review the delivery choices for the products you are buying.
Shipping charges and any applicable free-shipping threshold are shown by the shop and in your order review. Applicable taxes are shown before payment authorization or included in the price as stated at checkout. Local pickup instructions appear when pickup is offered; do not visit HQ’s business location to collect a shop order.
Processing and shipping times
Processing time is the time a seller needs to prepare an order; carrier transit time starts after shipment. Product availability, custom preparation, holidays, and carrier service can affect timing. A delivery estimate is not a guaranteed delivery date unless expressly stated.
Sellers must have a reasonable basis for shipment promises. If no shipment time is stated, applicable US rules generally require shipment within 30 days. If a seller cannot ship within the promised or legally required time, it must provide the required delay notice, seek consent to the delay where required, and offer cancellation and a prompt refund for unshipped merchandise as required by law. You do not have to accept an indefinite delay.
Tracking and delivery details
Open My orders in the community’s Shop app to see your saved order and fulfillment status. When the seller adds a carrier and tracking number, those details appear with the order. Tracking may take time to update after the carrier receives the parcel.
Check your delivery address before paying. If you find an error, contact the seller promptly. Address changes or cancellation before shipment depend on whether the order has already been processed; an emailed request is not confirmation that a change has been made.
Delayed, lost, damaged, or incorrect orders
Contact the shop’s support email shown with the order or storefront. Include your order reference, delivery issue, and useful photos for damaged or incorrect products. The seller should investigate with its fulfillment provider or carrier and resolve the order under its purchase terms and applicable law.
If you cannot reach the seller, contact support@thebankrollhq.com with the community name and order reference. For return eligibility, return addresses, and refund requests, see the Refund & Cancellation Policy. Do not send merchandise to HQ without specific return instructions.
Digital purchases do not ship
Memberships, online content, and livestream access are delivered through your account after the required payment confirmation and access checks. They have no physical shipping charge unless your offer separately includes a physical item. If digital access is missing, sign in with the purchasing account and contact the seller or HQ support.