Open My billing, choose your community, and select the membership you want to manage.
Open My billingWhich policy applies to my purchase?
Communities and shops set the refund and return terms for the products they sell. The seller’s policy shown before payment determines any voluntary refund window, eligibility requirements, exclusions, and return-shipping responsibility for that purchase. Read it before authorizing payment and retain your confirmation.
This page explains HQ’s cancellation and support process. It does not create a platform-wide “no refunds” rule or replace more favorable rights required by law. If a seller’s terms are missing or unclear, contact the seller or support@thebankrollhq.com before purchasing.
Cancel a recurring membership
- Sign in and open My billing.
- Choose the community, then open your memberships.
- For a card subscription, choose Manage billing & invoices and complete cancellation in the secure billing portal. For an older PayPal subscription, choose Cancel renewal and confirm.
- Check the resulting cancellation status and paid-through date. Keep the confirmation for your records.
For a legacy Discord-linked membership, use My membership and its billing-management option. If you cannot access your account or cancellation does not work, email support@thebankrollhq.com with your account email and community name.
Cancel before your next charge to stop that renewal. You keep confirmed paid access through the displayed paid-through date unless a refund or payment reversal changes it. A one-time purchase has no recurring charge to cancel. Deleting an app, leaving a chat, or stopping use does not cancel a subscription.
Memberships, digital content, and events
Canceling future renewals is separate from requesting a refund of a previous payment. Refund eligibility for delivered digital content, used membership periods, or an event follows the seller’s disclosed purchase terms and applicable law. We do not promise an automatic refund based on a sports result or prediction.
If access was not delivered, the product was materially different from its description, or you believe a charge was duplicated or made in error, submit a refund request with the details. A seller’s restrictions do not override mandatory consumer rights.
Request a refund
In My billing, select your community, open the payment in Payment history, and use the refund-request option when available. You can track the request and the seller’s response in Refund requests. You can also contact the seller’s support address shown at checkout, or ask HQ support for help.
Include your account email, community or shop name, order or payment reference, purchase date, and the reason for your request. Do not email a full card number, security code, account password, or bank credentials.
A submitted request is not an approved refund and does not cancel a subscription. The seller reviews the request under the purchase terms. Approved refunds are issued through the original payment provider to the original payment method where supported. Posting time depends on the provider and your bank; review their confirmation for timing. HQ’s records update after the payment provider confirms the refund.
Physical products and returns
Review the shop’s Shipping & return policy in the product details and order review for its return window, item-condition requirements, exclusions, and shipping costs. Request return instructions from the seller before mailing an item. Los Angeles, CA 90057 is HQ’s business location, not a merchandise return address.
For a damaged, defective, incorrect, delayed, or missing item, contact the shop with your order reference and, where useful, photos. The seller is responsible for resolving fulfillment issues under its stated terms and applicable law. See our Shipping Policy for delayed-shipment and delivery guidance.
Need help resolving a request?
Contact support@thebankrollhq.com. Include the request or order reference and any previous seller response so we can help route and review the issue. This support process does not limit any rights you may have under law or through your payment provider.