Track a support request
Submit an issue, read replies, and follow its progress in the support center. Community owners handle their membership benefits and orders; HQ handles website and integration issues. Response targets are shown before you submit and on each ticket.
Open support centerEmail support
support@thebankrollhq.comInclude your account email, community name, and any order or payment reference.
Business location
The Bankroll HQLos Angeles, CA 90057
United States
This is our business location. Contact the seller for merchandise return or pickup instructions.
Memberships and billing
Use My billing to review payments, manage subscriptions, cancel future renewals, and request a refund. The Refund & Cancellation Policy explains the steps. If you cannot sign in or find a payment, email our support team.
Manage my billingShop orders and deliveries
For product questions, tracking, returns, or a delivery issue, contact the community shop at the support address shown in its storefront or checkout. Include your order reference and relevant photos if an item arrived damaged or incorrect.
If you need help reaching a seller, email support@thebankrollhq.com. You can review delivery guidance in our Shipping Policy.
Read the shipping policyPrivacy and account concerns
For a privacy request, email support@thebankrollhq.com with the subject “Privacy request.” For suspected account misuse, include “Account security” in the subject and describe the issue. Never email full card numbers, security codes, bank credentials, passwords, or recovery codes.