Your Creator Launch Center and payment connection screen show the saved status for your community. This guide explains the requirements; it does not certify a provider account’s approval.
Connect Stripe, complete the information it requests, and check live charges and payouts are enabled. Set a support email, refund policy, and membership terms before publishing paid plans.
The HQ platform fee is 1% on eligible creator sales. Stripe processing and other applicable Stripe fees are separate. The checkout shows the member’s actual amount before payment.
Watch or read the Stripe setup guide →New memberships and Shop purchases use Stripe. Connect your community’s Stripe account, complete verification, and confirm live payment readiness before accepting purchases.
Existing billing records remain available in My billing. If you have an older subscription with another provider, use its cancellation controls before starting a replacement plan to avoid overlapping renewals.
Complete Stripe setup →Cash deposits, member transfers, funded balance prizes, and withdrawals require an approved cash-wallet provider. They are not enabled by connecting Stripe membership checkout.
Manual prize delivery stays separate from an in-app cash balance. Recording a prize does not transfer money or confirm payment-provider approval.
Review your community tools →Each community manages its own shipping account in Shop → Shipping labels. Save a return address for address-only labels. The shipping screen shows whether Shippo connection is available, awaiting HQ platform setup, or connected. Existing approved EasyPost connections remain supported.
Once connected, open an eligible paid delivery order, enter packed dimensions and weight, compare rates, and confirm the postage cost. Each store owner pays its shipping provider directly; HQ’s 1% platform fee does not fund postage. Reprinting an existing label does not buy it again. Provider approval, billing, carrier setup, and optional services must be completed with the selected provider.
Choose a community, then open Shop →Enable notifications on each device and select your community, operators, channels, and quiet hours. Access and notification preferences are checked again before alerts are sent.
On iPhone or iPad, add HQ to your Home Screen and enable alerts from the installed app. Your device’s notification and Focus settings still apply. A delivery service accepting a test does not prove it appeared on your screen.
Choose a community, then open Account →Visitors can browse published community pages without an account. They need an account and the appropriate free or verified paid membership to open protected apps.
A launch checklist reflects saved configuration. Preview the membership page, test the intended checkout, and confirm access before inviting members.
Open your HQ →Need help? support@thebankrollhq.com